Refund & Cancellation Policy
1. Scope of Services
This Refund & Cancellation Policy applies to all China inbound travel services arranged by the China Fire, including but not limited to:
China tour packages
Customized itineraries
Hotel accommodations
Domestic flights and high-speed rail tickets
Ground transportation
Tour guide services
Attraction tickets
Event access
Cultural experiences
Influencer / media production travel arrangements
VIP concierge and security services
By confirming a booking and/or making payment, the client agrees to the terms of this Policy.
2. Deposit & Reservation Policy
To secure hotels, transportation, attraction tickets, guides, and other travel resources within China, advance deposits are generally required.
Unless otherwise specified in writing:
Deposits are non-refundable.
Bank fees, international wire fees, exchange rate losses, payment gateway fees, and credit card processing fees are non-refundable.
Certain peak-season bookings, luxury hotels, holiday periods, and special event reservations may require full prepayment and may be fully non-refundable once confirmed.
3. Client Cancellation Policy
Standard Individual & Group Tours
Cancellation Notice Refund Amount
45+ days before arrival 90% refund
30–44 days before arrival 70% refund
15–29 days before arrival 40% refund
7–14 days before arrival 20% refund
Less than 7 days before arrival No refund
Refunds apply only to recoverable amounts after deduction of:
third-party supplier penalties
ticketing fees
administrative fees
banking and currency exchange charges
4. Non-Refundable Services
The following services are generally non-refundable once confirmed:
Domestic flight tickets
China high-speed rail tickets
Visa invitation documentation
Peak-season hotel reservations
Performance tickets
Attraction reservations with real-name registration
Celebrity / influencer production arrangements
Security coordination
Customized media events
Private charter transportation
Yacht or luxury venue bookings
5. China Visa & Entry Responsibility
Clients are solely responsible for:
obtaining valid passports
securing appropriate China visas (China Fire can assist with tourist visa applications)
complying with immigration and customs requirements
Failure to obtain entry permission into China does not qualify for a full refund. Pls consult China Fire on the 10-day transit visa (visa-free) programs. Please refer to the list of 30-day visa-free countries on our FAQ page.
Refunds, if any, will be limited to recoverable third-party costs.
6. Transportation & Schedule Changes
Domestic transportation within China may occasionally be impacted by:
weather conditions
railway scheduling changes
flight delays or cancellations
government regulations
public events
safety controls
force majeure situations
The Company reserves the right to:
adjust itineraries
substitute comparable services
modify transportation arrangements
alter activity timing when reasonably necessary
Such adjustments shall not automatically constitute grounds for full refunds.
7. Force Majeure
The Company shall not be liable for delays, cancellations, losses, injuries, or additional expenses caused by events beyond reasonable control, including but not limited to:
natural disasters
pandemics
government actions
public health restrictions
political events
transportation disruptions
severe weather
labor strikes
security incidents
In such cases:
refunds depend on supplier recoverability
alternative arrangements or travel credits may be offered where feasible
8. No-Show Policy
Failure to arrive for scheduled:
airport transfers
train departures
guided tours
hotel check-ins
attractions
activities
without prior written notice shall be considered a “no-show” and is non-refundable.
9. Influencer / Media Production Travel
For influencer campaigns, filming projects, VIP delegations, celebrity-related activities, or sponsored media tours:
Once production planning, security coordination, venue reservations, or filming permits have commenced, related fees become partially or fully non-refundable.
The Company reserves the right to protect confidential itineraries, filming schedules, security operations, and proprietary production arrangements.
10. Refund Processing
Approved refunds are generally processed within:
15–30 business days
International banking timelines may vary depending on:
payment providers
intermediary banks
currency conversion systems
country-specific regulations
Refunds shall be issued to the original payment source unless otherwise agreed in writing.
11. Travel Insurance Recommendation
China Fire buys PICC and CPIC travel insurance policies for every traveler for close to $250,000 (payout amounts are ￥1,000,000/policy in RMB and US dollar value subject to currency exchange rate). Clients are encouraged to obtain additional travel insurance covering:
medical emergencies
cancellations
travel interruptions
baggage loss
force majeure events
personal liability
China Fire shall not be responsible for uninsured losses.
12. Limitation of Liability
The Company acts as an intermediary for hotels, airlines, rail operators, attraction operators, and other service providers.
The Company shall not be liable for:
acts or omissions of third-party suppliers
personal injury
loss of property
travel delays
force majeure disruptions
dissatisfaction caused by circumstances beyond reasonable control
13. Governing Law
This Policy shall be governed by and construed in accordance with the laws of the People’s Republic of China unless otherwise specified in a separate written agreement.
Any disputes arising from this Policy shall first be resolved through good-faith negotiation. If unresolved, disputes may be submitted to the competent courts or arbitration institutions designated by the Company.